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Cadman's avatar
Cadman
Explorer | Level 4
2 years ago
Solved

After installing Dropbox on the new laptop, none of my files appear to be available.

I recently got a new laptop.    Have Dropbox installed on old laptop, and it works fine.  

However, after installing Dropbox on the new laptop, none of my files appear to be available.   I'm sure it's just something

I'm missing.    But what?   

 

TIA!!

 

desktop
Dropbox Basic
Install
  • maher1982's avatar
    maher1982
    2 years ago

    Hi, Are you sure you're signed in with the correct Dropbox account on your new laptop?

    Go to the Dropbox icon in the system tray, click it, and confirm that you're logged in with the correct email.

    If it's the same email connected to both devices, I suggest checking for syncing issues.

    Click the Dropbox icon in the system tray or menu bar and look for any syncing notifications (e.g., "Syncing", "Up to date", or "Paused"). It should show "Up to date" if everything is syncing correctly.

2 Replies

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago

    Hi, Are you sure you're signed in with the correct Dropbox account on your new laptop?

    Go to the Dropbox icon in the system tray, click it, and confirm that you're logged in with the correct email.

    If it's the same email connected to both devices, I suggest checking for syncing issues.

    Click the Dropbox icon in the system tray or menu bar and look for any syncing notifications (e.g., "Syncing", "Up to date", or "Paused"). It should show "Up to date" if everything is syncing correctly.

  • Cadman's avatar
    Cadman
    Explorer | Level 4
    2 years ago

    OMG!!  I can't believe I did that.  

    Thank you!!

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