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mari bogo's avatar
mari bogo
Explorer | Level 3
2 years ago
Solved

I can't open an Excel file with Excel for the Web in Chrome on my Android tablet

On my tabelt Samsung, chrome navegation, when I clic on a excel files on the Dropbox website, it usually open in a new tab with the Excel for the web application, but now goes to a message to download the APP. How can I fix this?

Microsoft
Microsoft Office
Third Party Integrations
Web
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. In general, we recommend using the Dropbox mobile app to preview files on your account, as the mobile browser might not fully support the site as it would on a desktop machine.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi @mari bogo, thanks for bringing this to our attention.

     

    Do you have the Excel app installed on your device?

     

    Are you able to use the Dropbox mobile app instead to preview the Excel file?

     

    This will help me to assist further!

  • mari bogo's avatar
    mari bogo
    Explorer | Level 3
    2 years ago
    Hi! No, I don’t have the Excel app installed, and I downloaded the Dropbox app.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    When you use the Dropbox mobile app, are you able to preview the Excel file from there?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. In general, we recommend using the Dropbox mobile app to preview files on your account, as the mobile browser might not fully support the site as it would on a desktop machine.

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