Forum Discussion

Vince_UK's avatar
Vince_UK
New member | Level 1
2 years ago

Dropbox is trying to charge me 95.88 GBP.

Hello,

Dropbox is asking mne every week 95.88 GBP and i close my dropbox account but it seems is on my work email.  I don't use dropbox with my work email.

Can the system stop trying to get the 95.88 GBP?

Regards

Vincent

billing
cancellations
Payments

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Vince_UK, welcome to our Community! 

     

    Do you have access to your work email? I'm asking, because if you do then you might be able to access the account, and cancel the charge. 

     

    From what you described, it sounds like the system is trying to charge you for an annual plan, but it hasn't gone through, is that right? 

     

    Let me know more, and we'll take it from there! 

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