I added my VAT number to my Professional plan, but my invoice didn't look correct.

Hey albertoperego! Thanks for your post. 

Do you remember what your own invoice looked like, by any chance? Was there any info missing from it? 

I’d also like you to clarify what steps you followed to add your VAT number to your Dropbox account. Did you do it this way? 

Let me know.

This is how my invoice was looking

As you can see my invoice includes the VAT and does not have the VAT number under my university name as in the correct one

I tried to do it that way but it did not allow me

Thanks for the visual! Out of curiosity, did you add your VAT number to your Dropbox account, after that invoice was issued? 

I’m wondering if this is what happened in this case.

I saw already that link, and tried to add it following the instructions but no, it did not work

Hi albertoperego, just for clarification, are you not seeing the VAT number on a brand new invoice, or for an older invoice that has already been issued?

It is an older invoice, but even when I tried to add the VAT number for a new invoice it did not let me add it

I do not understand if it is an issue of the Professional plan that does not let me generate an invoice as the first one I sent or what else is the issue

Hey albertoperego, have you reached out to our support team about this?

Since the issue requires access to account specific info, I think it'd be best if you contacted them directly.

Let me know if you have any issues.

Happy to hear it, Alberto!

If you need anything else, let us know.

Have a great day!