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I find the "I don't like to save" insulting, when asked to switch to the yearly plan.
Its amazing that companies can be so messed up and have such contempt for their paying users that think insulting them with "shaming messages" is an effective strategy. It's bad enough endlessly popping up these BS messages trying to get paying customers to pay annually, insulting them by making them click "I don't like to save" to get rid of the message is the cherry on the cake.
5 Replies
- Mark
Super User II
I'm genuinely interested here. Could you post a screenshot?
No, because they only pop up intermittently when you use the Dropbox web interface. Commonly referred to as "manipulinks", the practice is one of the more offensive marketing tactics out there, it's detailed here.
https://www.nngroup.com/articles/shaming-users/
To elaborate, when I log in to Dropbox on the web, I am often greeted by a pop-up that tries to convince me to pay annually. The messages used to be incessant which was irritating enough, though they seem less frequent now. The only two options to dismiss the pop-up are to switch to annual billing, or click an insulting text link that says "no thanks, I don't like to save money".
- Mark
Commonly referred to as "manipulinks", the practice is one of the more offensive marketing tactics out there, it's detailed here.
I know - which is why I was asking for a screenshot as the one I get asks me to upgrade to Business but doesn't have any of that 'blurb' you were on about - hence interested in seeing the differences in it!
- Nancy
Dropbox Staff
Hey David H.78, the next time you see those prompts, can you please take a screenshot and paste it here? It'll be nice to have a visual, so that I can pass it on to our team for you, along with the rest of your feedback.
Other than that, how often do you see this when accessing your Dropbox account online?
