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nbb23's avatar
nbb23
New member | Level 2
3 years ago
Solved

What does "None Currency" mean!?

I got a new Credit Card and missed the billing issue notification and my account was downgraded. When trying to update the card i got this notification: "You can’t update your billing information because Credit Card doesn’t support None currency." What does that even mean and how can I fix it?

billing
Dropbox Pro
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi nbb23, thanks for bringing this to our attention.

     

    This would occur if you're trying to update the billing for an account that has already been downgraded to a Basic plan.

     

    To resolve this, you'd need to simply re-upgrade to your previous plan from the plans page.

     

    Keep me updated with any progress!

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi nbb23, thanks for bringing this to our attention.

     

    This would occur if you're trying to update the billing for an account that has already been downgraded to a Basic plan.

     

    To resolve this, you'd need to simply re-upgrade to your previous plan from the plans page.

     

    Keep me updated with any progress!

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