Forum Discussion

Drop it box B's avatar
Drop it box B
New member | Level 1
11 months ago

I can't access my Dropbox account, as the PIN isn't being generated.

Hello, 

Can anyone help, I can’t login on any device, the PIN is not being generated, help desk keep sending me to log into my account to raise a support ticket. 
Raised a support ticket via email and then Dropbox tell me to see the status of the ticket I need to Login into my account. 
Same ongoing problem. Around and around and around. Any ideas? 
thanks brains trust. 

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago
    Drop it box B wrote:

    the PIN is not being generated

    Where is it not being generated? What exactly is happening?

    Have you tried clearing cache/cookies etc.?

    Drop it box B wrote:

    Raised a support ticket via email and then Dropbox tell me to see the status of the ticket I need to Login into my account. 

    There is no way to email in support tickets, you can only do it at www.dropbox.com/support . If you cannot log in to a Pro account then go to that link while not logged in, even to here, so use an incognito window. 

  • Drop it box B's avatar
    Drop it box B
    New member | Level 1
    11 months ago

    Thanks Mark, I assume the Pin is not being generated cause it never appears in any of my email accounts (ie. Old, new, existing??) I've checked them all. Still have the same phone number, so I have no idea what else it could be... 

    I'll try the support link, the problem is I can't receive a message back unless they email me so what's the point? I can't get into the account....

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago
    Drop it box B wrote:

    unless they email me so what's the point? I can't get into the account....

    Which they will - on the email you give. 

    They send emails back out but dont accept incoming email support. 

    Have you had a look at https://help.dropbox.com/account-access/one-time-code

    I assume your email is the same as the one you signed up with and you still have access etc. If so add no-reply@dropbox.com to safe sender list and check junk etc. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!