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fseneriz's avatar
fseneriz
New member | Level 1
12 months ago

I signed in with Google, instead of my email, and my old account is gone.

I have had an account for over 15 years and today I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!

account access
security

4 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago
    fseneriz wrote:

    I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!

    It hasnt.... its simply created a new account for you. 

    Just log out and log in as you usually would and your data will be there :)

  • fseneriz's avatar
    fseneriz
    New member | Level 1
    12 months ago

    I logged out and back in and the only account I have is the new one. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey fseneriz, when you logged out and then back in, did you login with just the email and password?

    If not, can you try and let me know what you see when trying to login?

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