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I'm being asked for a code that's sent to my old email address, so I can't enter my Dropbox account.
Hello, most of the files I uploaded to a Dropbox account (around 2021) was done when my account was associated with an email that I no longer have access to. I do have a few files in a separate Dropbox account associated with my current, permanent email, but most are in the original account. I'm unable to log into the original account because it sends the code to the non-accessible email. It would be great to be able to link my original Dropbox account to either my current email address, and/or my cell phone number. Thank you for your assistance.
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- Nancy
Dropbox Community Moderator
Hi Susan 6! Thanks for posting on our forum today.
An email address can only be linked to one Dropbox account, so it wouldn’t be possible to have both accounts tied to the same email address.
Besides your Dropbox account online, can you also check your computer to make sure you don’t have a Dropbox folder there with your old files? If you do, you can upload them directly to your current Dropbox account.
If you don't, I’d like you to try all of these steps next. Can you access your account this way and move your files over to the new one?
Let me know how it goes.
- Rich
Super User II
most of the files I uploaded to a Dropbox account (around 2021)
When was the last time you accessed that account? If it's been more than a year, the content would have been deleted for inactivity due to the account being idle.
Last week I was able to access to one of two accounts from quite a while ago.
The account I was able to regain access to I haven’t logged into since 2017. The second factor of verification code was being sent to an email address that I no longer have access to.I reached out to support via email and they were able to verify my identity and temporarily remove the second factory identification at that point, I was able to enter my password and regain access to the account. My files were not deleted.
