Apps and Installations
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When installing the Dropbox app on my new telephone information when I log in says that I have reached the limit of devices included in my plan. The plan allows 3 devices. Now I have Dropbox app installed on two devices. I have deleted the app on my old telephone.
Thanks, I just found the solution. Deleting the old phone from my account.
Hi @Honda1, let's jump right into this!
It seems you're facing some issues when trying to install our app to your mobile device.
Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, I just found the solution. Deleting the old phone from my account.
Awesome @Honda1!
If you need anything else, let me know. Have a lovely weekend ahead,enjoy!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!