Access deleted file if I swith to Professional account

arogues · ‎02-19-2023

Hello,

I have a file that has been deleted 2 months ago.

I have a personal account.

If I pay for a professional account, will I be able to retrieve this file?

Thanks,
Antoine

Mark · ‎02-19-2023

No, sorry. The file recovery window is based upon the account type at date of deletion. So, as its now after 30 days there is no recovery option.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

View solution in original post

Mark · ‎02-19-2023

Hi @arogues

No, sorry. The file recovery window is based upon the account type at date of deletion. So, as its now after 30 days there is no recovery option.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Access deleted file if I swith to Professional account

Access deleted file if I swith to Professional account

Top contributors to this post