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Trying to Cancel Subscription

Trying to Cancel Subscription

janelaloca
New member | Level 2

Help!  I'm trying to cancel a subscription plan.  When I go into my account and hit cancel plan  I get a message in the search box that says Pop-up Window Blocked.  I also don't understand how Drop box got a hold of my most recent credit card and is charging me for the most expensive plan.  I'm starting to feel scammed.  Please advise!

 

1 Reply 1

Nancy
Dropbox Staff

Hey @janelaloca! Thanks for posting here. 

 

It sounds like you’re using a web extension to block ads and pop-ups on your browser, and it’s blocking a new Dropbox window to open. Is that the case?

 

Also, can you please go to this page, and let me know what’s the plan you see? 

 

Keep me posted.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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