How can I go back to my personal account after accidentally joining a Business team?

[Keki]

My account was recently switched from a personal account to a business account. The business account owner/admin emailed me a file. Upon receiving the file, I was unaware that my account would be converted/merged to the acct owner's account and that I would become a "team member". I would like to covert my account back to a personal account with no other members having access to my files and leave the business account. Please help. Thanks

[Hannah]

Hey @Keki, welcome to the Dropbox Community!

If you joined a Dropbox Business team, the admin will need to remove you from it, so that you can go back to your personal account.

They will need to remove you by converting your account to an individual Dropbox Basic account. 

That way, you'll lose access to the team content, but keep your account and your personal files. 

Let me know if you have any questions.

[ohainey]

I received an invitation to a business account, and I accidentally merged my personal account with that business account.  I have a share link to  3 of the docs that were starred, I tested them, and the files are not deleted.

i can view the 3 documents but even those it is showing me as the owner it says. "You don’t have permission to access this doc".

I would like to unmerge my personal and new business team account and reinstate my personal account with all my old files including all my paper files, which I had over 50 docs. 

How do I go about doing that?   thanks 

[Megan]

Hi @ohainey, welcome to our Community! 

In order for this to happen, you'd need to contact the admin of the team, and ask them to re-instate and convert your account back as a Basic plan. 

As for the error when trying to access your Paper files, is it possible that their permissions were changed? 

Keep me posted. 

[rolfsonhailee]

When your team's admin converts your account back to an individual account, you, as a team member, get to keep all shared files and folders you had access to before joining the team, as well as any private files. cookie clicker

If you're out of quota at the time, synchronization will cease if your files exceed the free Basic plan's allocation of 2GB of storage, at which point you'll need to upgrade to the Plus plan to resume syncing. There will be no file deletions.

[soundboy]

I had my own account, and then I was invited to join someone else's account (someone I was working with). I clicked on join and I got an email that my account payment was being refunded, and I was now a member of this other account. All my shared folders are now on their account, they are the admin, and I'm just a member. How do I get my own account back, and get off theirs?

[Rich · Accepted solution]

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@soundboy wrote:

I had my own account, and then I was invited to join someone else's account (someone I was working with). ... How do I get my own account back, and get off theirs?

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When you joined their team you merged your account into their team account, effectively making them the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

Note that only the team admin can accomplish this. There's no way for you or even Dropbox to do it. It must be completed by the team admin.

[DLM3205]

A colleague of mine who is now retired did some work and needed to send me the photos he took. He had never used Dropbox before and couldn’t figure out how to put the files in the folder I shared with him. His wife sent me a link but still no files. She sent another link and I was asked by Dropbox if I wanted to join. I clicked yes. Now my entire Dropbox is off my computer and in HIS Dropbox. I can see and access my files but they are under his account and he’s listed as the administrator. How do I get my stuff back and not have him as administrator? Thanks in advance.

[Rich]

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@DLM3205 wrote:
She sent another link and I was asked by Dropbox if I wanted to join. I clicked yes. Now my entire Dropbox is off my computer and in HIS Dropbox.

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You were sent an invitation to join his Business account, and by accepting the invitation you merged your account into his team account, effectively making him the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that he doesn't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

In addition, if you were previously on a paid plan, your subscription would have been canceled and you would have received a prorated refund for the time remaining on your account. If that's the case, when your account is converted you'll need to resubscribe.

[lulujoy]

I have a client that invited me to their Dropbox Team, and I never expected that my files will merge with theirs. My client and work files are included! My email address is now not a member as I requested for them to remove it thinking it will bring back my subscription and files, but I am wrong. The following problems are as follows:

1. My personal account now has no subscription or upgrade. I originally have 2TB of storage but now reverted to 2GB.
2. Whenever I sign into my personal account, it is empty. No files. No folders. It's a blank slate.
3. I have recent access still saved locally. Their Dropbox Team folders + my folder is still in the Dropbox folder on my computer even though my access is gone.
4. I have not yet signed into my personal account back to my Dropbox desktop app and I have no plans to do so for fear that I might lose my files if I do.
5. Dropbox refunded $6 which is half of what I pay monthly because my account became a part of their Dropbox Team account subscription.
6. I need my files back and in sync with my computer because I have other ongoing projects and I have not yet received an update from the support team regarding my ticket.
   
   

• Will I still have my files back?
• Can I pay back the $6 refunded to me?
• Is my subscription still the same?

Please help. I have deadlines to meet.