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How can an admin's email be changed?

How can an admin's email be changed?

Deb Geff
New member | Level 2

My admin changed his email address.  We don't have the old address.  He is still with the company but now he can't get into the Dropbox admin account to add new users and delete a few that are no longer with the company.  Is there a way?  Thank you. 

3 Replies 3

Walter
Dropbox Staff

Hey @Deb Geff, sorry to hear about this.

 

Have you tried the steps outlined here to find your team admin and reach out to them (if needed)?

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Deb Geff
New member | Level 2
I know the admin - but he changed his email so his former dropbox email doesn’t let him in. A good lesson and another reason not to have just one admin! If he had changed his email on Dropbox first - we wouldn’t have the issue!!! Thank you.

Megan
Dropbox Staff

Hi @Deb Geff, I'm afraid that without access to the admin's account and email address, our hands are tied.

 

As a last resort, you can maybe contact your email provider, to see if they can re-create the old email address. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Deb Geff New member | Level 2
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    Walter Dropbox Staff
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