Settings and Preferences
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Getting a white screen when signing in. Using an IPhone & tried Safari & Chrome. Was working fine 3 days ago.
Hello @eddie9, sorry to hear about your sign in issue.
Have you tried signing in the Mobile app? Does it have the same issue?
Could you clear the browser cache, and let us know if anything changes?
Please give another browser a try, or an incognito / private window, with no plugins or extensions running.
If the issue is not fixed with the above, could you send us a screenshot of the white page?
Thank you!
Jackson
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hello @eddie9, sorry to hear about your sign in issue.
Have you tried signing in the Mobile app? Does it have the same issue?
Could you clear the browser cache, and let us know if anything changes?
Please give another browser a try, or an incognito / private window, with no plugins or extensions running.
If the issue is not fixed with the above, could you send us a screenshot of the white page?
Thank you!
Jackson
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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