cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can not open Microsoft file on Dropbox Mobile App

Can not open Microsoft file on Dropbox Mobile App

Annie P
Helpful | Level 5

Dropbox App (IOS) would crash if I opened Word Document. Error - Message

AnnieP_0-1688403077365.png

 

1 Reply 1

Walter
Dropbox Staff

Hey @Annie P, thanks for bringing this to our attention.

 

Can you please let us know the version of your device's OS and the version of the Dropbox app and the Word app installed there as well?

 

Have you tried clearing the app's cache at all since you first got this error?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?