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Trying to download my Backup but won't let me. Error "too many zip files".

Trying to download my Backup but won't let me. Error "too many zip files".

allenjazz94
New member | Level 2

I have 1.5 Tb of files "backed up" that Is in my account but I don't know how to download it, because every time I press download, it says "error, too many zip files tried to download". I really need to get those files back on my local external hard drive please help. I really need what's under the "backup" section to be under the "normal account files" with all my regular files in my dropbox account. Please Help I'm so frustrated and never want to use "back up" again.

1 Reply 1

Megan
Dropbox Staff

Hey @allenjazz94, let's jump right into this! 

 

As a first step, would you be able to check your Backup page online, and let me know if the feature is currently enabled? 

 

Have you tried downloading the content in small bunches, since this might be the culprit of the error you're getting? 1.5TB of content all at once isn't something that the website can handle. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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