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Access to "overfilled" Dropbox
I have been using the free version of Dropbox and the automatic backups I had set overfilled it. Now I can't get into Dropbox to remove files or change what backups are made.
If I click on Dropbox, it only shows a pdf file (not mine) and nothing else. In the bottom left corner of the screen is a message in pink showing that I have exceeded the storage limit. However, there is no option for actually accessing my files for deletion or changing anything in my account.
A young man on Dropbox's help chat got me to a point where I could see the files, but I was unable to delete or download any of them. Very frustrating.
1 Reply
- Rich
Super User II
Dropbox's help chat got me to a point where I could see the files, but I was unable to delete or download any of them.
Why not? What happened when you tried? Can you provide a screenshot showing the problem, or the options that were available to you?
Also, take a screenshot of your space usage as shown on your Plan page. It should look like this:
Finally, if it was your backups that were filling the account, have you checked your Backups page?
