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Amitz's avatar
Amitz
Explorer | Level 4
2 years ago
Solved

Dropbox keeps warning about storage space even though I have more than 1GB still available

I have 10.9GB available in my dropbox, out of which I'm using 8.8GB, yet I keep getting warnings about storage space being almost full.

Quota
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey Amitz, thanks for all the info! 

     

    Dropbox will send emails or notifications warning the end-user about their space when they're using approximately more than 75% of their quota, which seems to be the case here.

     

    You should always go with what your plan page tells you. Feel free to ignore the emails since you still have available free space, or unsubscribe from them.

     

    Thanks!

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Amitz, thanks for letting us know about this.

     

    Can you please confirm that the email address you're receiving these emails to, and the email address associated with your Dropbox here, are identical?

     

    If you can also send me a screenshot of your account's space usage from your plan page, it would be really helpful.

     

    Thanks.

  • Amitz's avatar
    Amitz
    Explorer | Level 4
    2 years ago

    Hi Hannah 

    Same email.

    As you can see, here's my space usage - 8.8 out of 10.9, and 2.1 unused.

    Here's an example of an email I got (not the only one):

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Amitz, thanks for all the info! 

     

    Dropbox will send emails or notifications warning the end-user about their space when they're using approximately more than 75% of their quota, which seems to be the case here.

     

    You should always go with what your plan page tells you. Feel free to ignore the emails since you still have available free space, or unsubscribe from them.

     

    Thanks!

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