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Dropbox says I'm using more space than I do, but I don't see this anywhere.
Hi. My dropbox account is listing more than twice the amount of storage space used than the total from the folders that I have. I have zero regular files, and have never used backup. I have two shared folders, that total about 800mb together, but dropbox is saying that shared folders are instead taking up 1.7gb of my 2gb space given with a basic account.
I had nothing in my trash so tried moving and deleting a folder, to see if the total reset, but it didn't help.
I've searched here for a solution and it seems to be usually an issue with cache or backups, but I have never used backup and don't have the desktop or mobile app installed. I've included the screenshots below which seem to be asked for for others with similar problems.
Any help would be much appreciated.
Thankyou.
Welcome aboard the Community, GlenM!
Thanks for all the screenshots you’ve provided! They’re much appreciated and they really help.
From what I can see from your first screenshot (the one from the “All files” tab), there’s an estimate size showing for your shared folders.
Since the “Jo" folder is 326MB, can you also try to calculate the size of the “Glen" folder and let me know what you find?
Keep me posted for any updates.
4 Replies
- Nancy
Dropbox Community Moderator
Welcome aboard the Community, GlenM!
Thanks for all the screenshots you’ve provided! They’re much appreciated and they really help.
From what I can see from your first screenshot (the one from the “All files” tab), there’s an estimate size showing for your shared folders.
Since the “Jo" folder is 326MB, can you also try to calculate the size of the “Glen" folder and let me know what you find?
Keep me posted for any updates.
Hi, thanks for getting back to me.
Yeah, the size has now been updated and matches. I thought it was just calculating the 'Jo' folder incorrectly due to ignoring the subfolders, and since there are no subfolders in the 'Glen' folder, I didn't realise it was miscalculating that one as well.
Thanks for the help.
- Nancy
My pleasure, Glen! You can always give me a nudge, if you need something else.
- Theresa
Community Manager
Hi there GlenM 🎉 Welcome to the Dropbox Community! I’m super excited to see that your storage issue got sorted out.
I’m Theresa, by the way, and you’ll likely spot me around the Community 👩💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.
If you’re up for it, I’d love to hear how you make the most of Dropbox 💡. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.
T 😺 (Dropbox Community Manager)
