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Forum Discussion
Free storage of 30+GB now downgraded completely to 2gb after many years of not using it
Hi,
I just checked my dropbox account after more than 4 years and I noticed that my basic account had 30+gb free space before from referrals but now it's reporting 2gb only. I checked my notification and it seems the downgrade started on Dec 2021 onwards. As far as I remember, the referral and other bonuses before should have been permanent. Can anyone from dropbox please revert my storage back?
Btw I'm sure im only getting 2gb free now, not just the basic plan but the free storage itself as I'm already getting notification of out of storage
Roga41Dropbox Staff
Hi Ejoya,
May we know if you still remember where you got the 30 GB free space? Could it be a promotional offer that's available to the user on a device (laptop) whose brand/manufacturer are affiliated or partners with Dropbox , entitling you for a free certain amount of free storage but usually on a limited period- usually up to 1 year. If this is the case, when the 12-month promotional period ends, the 30 GB of promotional space added to the user's Dropbox service will be automatically removed. You are always free to try any of our paid plans that allows you to explore your options and experience other services with Dropbox that are only available on a paid plan. There is no charge if you cancel the 30 day free trial within 30 days . You can try to check if you are eligible for the 30 day trial by clicking this link : www.dropbox.com/plus/try . To check the list of all our Dropbox Plans, you can click this link : www.dropbox.com/plans . Hope this helps.
Thank you.
