We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
ChandraAnn
3 years agoNew member | Level 2
Not enough space to add shared file
My firm is trying to share a file with me and everytime I try to access the shared file it's saying I don't have enough space. I've checked online and I don't need to use my own space to access and edit a shared folder. So how come I can't access this shared folder?
1 Reply
- Rich3 years ago
Super User II
ChandraAnn wrote:
I've checked online and I don't need to use my own space to access and edit a shared folder.
You do, actually.
When you accept an invitation to a shared folder you get your own copy of the folder in your account (which syncs with the original), so you need to have enough space in your account to hold the folder and any data placed in it.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!