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thecas's avatar
thecas
New member | Level 2
3 months ago

Can't resume sync with Dropbox App on Windows 10.

Application Affected
Dropbox Windows 10 App
Device HP OmniBook 5 


Operating System/Browser (if using the web)
(Windows 10 24 H2
Dropbox App Version (if using the app)
233.3.4753

Question or Issue
I paused file syncing indefinitely and now I'd like to resume it. Unfortunately, selecting the resume option doesn't resume syncing. Is there any way to force this? I tried multiple times to press the resume button, restart my pc but nothing changes, close and re open the app but it seems died.
Thank you.

desktop
GUI
sync
windows

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey thecas. Did you try reinstalling the Dropbox app, like Hannah suggested? 

    If yes, let us know whether that did the trick.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey thecas, thanks for bringing this to our attention.

    Since restarting your computer and the app didn't help, can you try to uninstall it, restart the computer and then reinstall it, to see if it helps?

    Keep me posted with the results!

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