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I receive a "Permission denied" error on my macOS Dropbox app and I can't access it.
I've been having issues with opening the Dropbox app in my Mac. No problem using the browser, or accessing on my phone & iPad, but the app just doesn't open only may Mac.
Error log below:
Any ideas?
bn.BUILD_KEY: Dropbox
bn.VERSION: 215.4.7202
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: d415a2c7-6661-527f-bcdd-a2d65e7821dc
pid: 1679
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='philbooth', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Phil', pw_dir='/Users/philbooth', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='philbooth', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Phil', pw_dir='/Users/philbooth', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'philbooth', 'wendy', '_xcsbuildagent', '_nsurlstoraged', 'Guest1', '_xcscredserver', 'SonosDMS'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'philbooth', 'wendy', '_xcsbuildagent', '_nsurlstoraged', 'Guest1', '_xcscredserver', 'SonosDMS'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/philbooth'
appdata: '/Users/philbooth/.dropbox/instance1'
real_path='/Users/philbooth/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/philbooth/Dropbox'
real_path='/Users/philbooth/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/g2/13hzn8hn4sxdf4sb7tmk3vkc0000gn/T'
real_path='/private/var/folders/g2/13hzn8hn4sxdf4sb7tmk3vkc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 964, in wrapper
File "desktop/dropbox/client/main.py", line 7160, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6604, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6525, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 296, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_locked
File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Failed to write root dot dropbox file |>> Deleting .dropbox before writing a new one |>> Calling unlinkat_native with lossy options |>> unlinkat syscall |>> Permission denied"
4 Replies
- Nancy
Dropbox Community Moderator
Hey pabooth, sorry to see about this error.
Have you tried an advanced reinstall, by any chance?
If not, please give it a go and let me know about any updates.
Ping me when you’re ready.
Hi Nancy
I tried this and I thought it was going to work. I have the basic plan linking 3 devices. Dropbox thought I was adding a 4th. I deleted linking to my iMac as it thought I was adding it again as another device.
Seemed to be OK, but then after I signed in a got the same message as before!
Any further suggestions?
Thanks,
Phil
- Walter
Hey Phil, thanks for the update on this.
Did you remove your old installation(s) on this computer from your security page before reinstalling the app?
If you did and still get an error, is it the exact same error as you originally got or another one?
Hi Walter
I tried this a couple of times again and am still getting the same error.
I have attached a the screenshot and included the error message below.
Regards,
Phil
bn.BUILD_KEY: Dropboxbn.VERSION: 215.4.7202bn.constants.WINDOWS_SHELL_EXT_VERSION: 77bn.is_frozen: Truemachine_id: d415a2c7-6661-527f-bcdd-a2d65e7821dcpid: 854ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='philbooth', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Phil', pw_dir='/Users/philbooth', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='philbooth', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Phil', pw_dir='/Users/philbooth', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'philbooth', 'wendy', '_xcsbuildagent', '_nsurlstoraged', 'Guest1', '_xcscredserver', 'SonosDMS'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'philbooth', 'wendy', '_xcsbuildagent', '_nsurlstoraged', 'Guest1', '_xcscredserver', 'SonosDMS'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/philbooth'appdata: '/Users/philbooth/.dropbox/instance1'real_path='/Users/philbooth/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/philbooth/Dropbox'real_path='/Users/philbooth/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/g2/13hzn8hn4sxdf4sb7tmk3vkc0000gn/T'real_path='/private/var/folders/g2/13hzn8hn4sxdf4sb7tmk3vkc0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 964, in wrapperFile "desktop/dropbox/client/main.py", line 7160, in finish_dropbox_bootFile "desktop/dropbox/client/message_queue.py", line 306, in _wrappedFile "desktop/dropbox/client/main.py", line 6604, in _init_components_for_accountFile "desktop/dropbox/client/main.py", line 6525, in create_sync_engineFile "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engineFile "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 296, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_lockedFile "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Failed to write root dot dropbox file |>> Deleting .dropbox before writing a new one |>> Calling unlinkat_native with lossy options |>> unlinkat syscall |>> Permission denied"
