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The desktop app on one of my computers keeps throwing a startup error.
I am getting a permission error on my home computer when trying to sync. Tried the help online but I am still getting the same error.
This is what pops up. It has been months since I have been able to use this computer because of this error. Now I have to use this computer and still no support.
Hi HV-PAIA, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
5 Replies
bn.BUILD_KEY: Dropbox bn.VERSION: 221.4.5365 bn.constants.WINDOWS_SHELL_EXT_VERSION: 78 bn.is_frozen: True machine_id: 66626edf-c993-45ff-a297-89a355ad83d5 pid: 8400 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Bookkeeper\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Bookkeeper\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Bookkeeper\\Dropbox' real_path='C:\\Users\\Bookkeeper\\Dropbox' not found parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\221.4.5365\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\221.4.5365\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\BOOKKE~1\AppData\Local\Temp TEMP: C:\Users\BOOKKE~1\AppData\Local\Temp tempdir: 'C:\\Users\\BOOKKE~1\\AppData\\Local\\Temp' real_path='C:\\Users\\Bookkeeper\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/authentication/register_host_helper.py", line 508, in _try_register_host File "desktop/dropbox/client/authentication/register_host_helper.py", line 705, in _on_register_host_success File "desktop/dropbox/infinite/preferences.py", line 156, in update_local_config_from_server File "desktop/dropbox/infinite/preferences.py", line 293, in _update_local_config_for_key_unlocked File "desktop/dropbox/client/configuration/context_aware_config_dict.py", line 43, in __setitem__ File "desktop/dropbox/gui.py", line 131, in _trace_warn_if_called_on_main_thread File "desktop/dropbox/client/config.py", line 328, in __setitem__ File "desktop/dropbox/client/config.py", line 106, in __setitem__ File "desktop/dropbox/sqlite3_helpers.py", line 349, in execute File "desktop/dropbox/sqlite3_helpers.py", line 290, in _raise_better_operational_exception File "desktop/pip/six/six-cpython-38/lib\six.py", line 696, in reraise File "desktop/dropbox/sqlite3_helpers.py", line 320, in execute sqlite3.OperationalError: attempt to write a readonly database
here it is!
- Jay
Dropbox Community Moderator
Hi HV-PAIA, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Thank you, Jay, this solution worked.
