We're getting an error when saving CAD files to our Dropbox team account.

Hi NdeBruin, thanks for posting on our forum today!

When saying Dropbox gives you an error when saving CAD files, do you mean that this happens for the entire team or you and other specific members? 

Is this happening for all CAD files? 

What’s the current syncing status and app version of the Dropbox app on your computer?

Let me know and we can take a look.

Hi Nancy,

thanks for the quick reply!

Unfortunately it happens for the entire team.
It only happens with 2D-drawing files strangely. 
At the moment it is on automatic sync, I turn it off when working with 2D's as this prevents the error some how.

Our current version is 212.4.5767

If you need anything else please let me know

Hi NdeBruin, are these files in shared folders or private folders? Are these files considered to be package files, which are essentially zip files or folders?

Hi

These files are in shared folders, the files are of the .dwg variety. I'm not sure if these classify as package files.

Have you or your colleagues added the AutoCAD extension to your Dropbox accounts?

I don't know I will ask internally and get back to you.

We don't use the AutoCAD extension. Would this facilitate saving our Inventor files?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks, will do!