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henriIX's avatar
henriIX
Explorer | Level 3
2 months ago

X1 search engine some files inaccessible

Recently installed  the new Dropbox connector  of X1 which is a new feature on the program.

The initial index scan was never completed as some files were blocked somehow. Customer representative at X1 concluded from log files that somehow Dropbox blocked access to some of the files. Log file link idealab dropbox was not accepted in this post.

Please advise 

Third Party Integrations
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi henriIX, thanks for bringing this to our attention.

    Are you referring to an index scan in the Dropbox desktop application, or in this application you're referring to?

    This will help me to assist further!

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