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Business 333's avatar
Business 333
New member | Level 1
6 months ago

Why is Dropbox duplicating my last name in e-signature requests?

Just to give some context, I have the Essentials subscription for Dropbox, and in my settings, my last name is only entered once. So, I’m confused why it keeps showing up twice in the emails it sends. For now, I’ve removed my last name from the settings to stop the duplication, but that’s really just a workaround, not a fix. Has anyone else run into this?

Account Settings
dropbox essentials
emails

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Business 333! Hope you’re doing well and welcome to our forum.

    Do you have an example email that you can send me a screenshot of? If there’s any other type of personal info visible, please make sure to mask it first.

    I’ll be able to further help this way.

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