Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Aziz98's avatar
Aziz98
New member | Level 2
2 years ago

I can’t receive 2FA via SMS for my other account

as the title states

i keep entering my email and password for the other account and i know they’re correct and my number is correct as well cuz i’ve received multiple messages from DropBox before but now it says Enter Code for the SMS 2FA and i never receive it.

account access
security

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You will need to contact Dropbox support at www.dropbox.com/support. If you are a free user make sure you are logged out, including here, and choose the 'Get help logging in' option.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!