Forum Discussion

Jimi 's avatar
Jimi
New member | Level 1
12 months ago

I've lost access to my email address, so I can't get my one-time code.

Can someone help I know my log in etc but email for account has vanished and cant get code to open drop box

thanks Jimi 

8 Replies

  • Jimi 's avatar
    Jimi
    New member | Level 1
    11 months ago

    Unfortunately non of that worked and seems I can’t get hold of a a one for help 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    jimi, before contacting support, can you double check for any other linked devices you may still have? The one-time code can be found in their notifications, in some cases.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Can we log a ticket for you then, jimi? We can see if there’s another option this way.

    The email address we can contact you at is the one you see here.

  • Jimi 's avatar
    Jimi
    New member | Level 1
    11 months ago

    Nancyhi yes it is , it’s not the account I’m having issue with, but yes please your help would be amazing 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    You’re all set, jimi! Please reply to my email, when possible.

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