We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Jimi
12 months agoNew member | Level 1
I've lost access to my email address, so I can't get my one-time code.
Can someone help I know my log in etc but email for account has vanished and cant get code to open drop box
thanks Jimi
8 Replies
- Mark12 months ago
Super User II
Without access to the email access is unlikely: https://help.dropbox.com/account-access/lost-email-access
If you cannot follow whats in there you need to contact support via www.dropbox.com/support while not logged in anywhere - even to here so consider an incognito window instead.
- Jimi11 months agoNew member | Level 1
Thanks I’ll give it a go
- Jimi11 months agoNew member | Level 1
Unfortunately non of that worked and seems I can’t get hold of a a one for help
- Nancy11 months ago
Dropbox Community Moderator
jimi, before contacting support, can you double check for any other linked devices you may still have? The one-time code can be found in their notifications, in some cases.
- Jimi11 months agoNew member | Level 1
- Nancy11 months ago
Dropbox Community Moderator
Can we log a ticket for you then, jimi? We can see if there’s another option this way.
The email address we can contact you at is the one you see here.
- Jimi11 months agoNew member | Level 1
Nancyhi yes it is , it’s not the account I’m having issue with, but yes please your help would be amazing
- Nancy11 months ago
Dropbox Community Moderator
You’re all set, jimi! Please reply to my email, when possible.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!