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tomspurlock's avatar
tomspurlock
New member | Level 1
11 days ago

My account was hacked and my password changed

Last week, someone compromised my account by changing the email address to their own.

I've contacted Dropbox twice and have had NO response back from them.

I need to get my account returned to this email address.

Is there any other way to contact Dropbox for support or do I cancel my account for lack of help here?

Tom

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi tomspurlock, thanks for bringing this to our attention.

    I understand your concern regarding this situation.

    Do you have the ticket IDs from when you contacted the support team?

    This will help me to assist further.