We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

shoman's avatar
shoman
New member | Level 2
2 years ago

My Dropbox Sign admin account has been hacked

Many Docusign requests have been sent from the Admin account of a user that is no longer with our company.  When I attempt to log in using the email address for the Admin Account I get a message saying that there is no account with that email address.  I have the most recent invoice, but niow I cannot access the account and stop the thousands of invalid signature requests.  

 

How can I get someone to help solve this issue?

account access
Dropbox Sign
security

2 Replies

  • shoman's avatar
    shoman
    New member | Level 2
    2 years ago

    I have also submitted Ticket 23119158: [Dropbox Sign FAQ] dropbox sign admin account

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I’m sorry to hear this, shoman. 

     

    I’ve tracked your ticket number in our system, and I’ve left an internal message for our team to see. 

     

    Since this is related to account security, it’s better that they investigate this internally. 

     

    Let me know if you need something else, though.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!