cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you want to work on being more organized, your productivity or you want to use AI to make your life easier, we’ve got something for you right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error message dropbox_errorjq2xw4ti.txt

Error message dropbox_errorjq2xw4ti.txt

DesignFairy
Explorer | Level 3
Go to solution

Hello,

So, I got the bright idea to follow someone's advice to use Automator to allow me to use multiple Dropbox accounts at once on my Mac. Well, I decided it was too much for me and that I only needed one. So, I quit Dropbox and uninstalled it, so that I could have a single, fresh Dropbox account/App/installation. Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt . 

 

I have given dropbox full access in the Permissions section. What else is there to be done? I have uninstalled and reinstalled and removed the workflow(?) from the Automator but I cannot get rid of it completely or disassociate it from Dropbox. Can someone maybe help with that?

Thanks for your time

Screenshot 2022-11-06 at 10.55.31.png

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @DesignFairy, thanks for sending us the complete error log. 

 

Could you try an advanced reinstall and let us know if this persists for you?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

5 Replies 5

Rich
Super User II
Go to solution

@DesignFairy wrote:

Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt .  


That's not the error message. It's a link to a text file containing the full log and error message. Click the link to open the file and view the full log/error.

DesignFairy
Explorer | Level 3
Go to solution

Thank you for that clarification!

 

Here are screenshots of the .txt file. Can anyone please tell me where the issue is? What do I need to do for the desktop app to open on my Mac again?

 

Thank you!

 

Screenshot 2022-11-07 at 10.00.54.png

Screenshot 2022-11-07 at 10.01.16.png

Walter
Dropbox Staff
Go to solution

Hey @DesignFairy, thanks for sending us the complete error log. 

 

Could you try an advanced reinstall and let us know if this persists for you?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

DesignFairy
Explorer | Level 3
Go to solution

It worked!!!!!! Yay!!!!!

 

Thank you, Walter.😃

Walter
Dropbox Staff
Go to solution

Happy to hear that @DesignFairy - thanks for keeping me in the loop too.

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    DesignFairy Explorer | Level 3
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?