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Error message dropbox_errorjq2xw4ti.txt

Error message dropbox_errorjq2xw4ti.txt

DesignFairy
Explorer | Level 3
Go to solution

Hello,

So, I got the bright idea to follow someone's advice to use Automator to allow me to use multiple Dropbox accounts at once on my Mac. Well, I decided it was too much for me and that I only needed one. So, I quit Dropbox and uninstalled it, so that I could have a single, fresh Dropbox account/App/installation. Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt . 

 

I have given dropbox full access in the Permissions section. What else is there to be done? I have uninstalled and reinstalled and removed the workflow(?) from the Automator but I cannot get rid of it completely or disassociate it from Dropbox. Can someone maybe help with that?

Thanks for your time

Screenshot 2022-11-06 at 10.55.31.png

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @DesignFairy, thanks for sending us the complete error log. 

 

Could you try an advanced reinstall and let us know if this persists for you?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Rich
Super User II
Go to solution

@DesignFairy wrote:

Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt . â€ƒ


That's not the error message. It's a link to a text file containing the full log and error message. Click the link to open the file and view the full log/error.

DesignFairy
Explorer | Level 3
Go to solution

Thank you for that clarification!

 

Here are screenshots of the .txt file. Can anyone please tell me where the issue is? What do I need to do for the desktop app to open on my Mac again?

 

Thank you!

 

Screenshot 2022-11-07 at 10.00.54.png

 

Screenshot 2022-11-07 at 10.01.16.png

 

Walter
Dropbox Staff
Go to solution

Hey @DesignFairy, thanks for sending us the complete error log. 

 

Could you try an advanced reinstall and let us know if this persists for you?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

DesignFairy
Explorer | Level 3
Go to solution

It worked!!!!!! Yay!!!!!

 

Thank you, Walter.😃

Walter
Dropbox Staff
Go to solution

Happy to hear that @DesignFairy - thanks for keeping me in the loop too.

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    DesignFairy Explorer | Level 3
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    Rich Super User II
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