Vault - Files are not accessible through my Dropbox folder.

[KC805]

Hi there!  

I had to reinstall Dropbox on my home computer and now my vault folder and all the files have little clouds next to them and I can't open them from my Dropbox Folder on my computer.   I have to login through my browser to access the files in my vault.     How do I set it up so that the files are accessible through my computers?     Thank- KC 

[Nancy]

Hey @KC805, welcome to the Community!

Do you mind sending over a screenshot of the icons you mention, so that I can have a visual? 

Also, what’s the exact OS version of the computer on which you’re having this issue? 

Keep me posted.

[KC805]

Hi there!    I am using Mac OS 10.15.7       See the little clouds?     I cannot click on the files or folders and access them through my computer dropbox directory.   Thanks for looking into this.     

[Hannah · Accepted solution]

Sorry to jump in here, @KC805!

If you right click on your vault and choose to "make (it) available offline", are you then able to open your files?