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Today when I tried to open Word files from my Dropbox app on my work desktop, I received notice after notice saying, "Word was unable to read this document. It may be corrupt." However, I can open these files in the Dropbox app on my iPad with no lost information, and in some cases I was working with them on a different desktop just last night. I doubt they can all have become corrupt in the last 24 hours. Looking through my Dropbox app on the problem desktop, it appears that files in folders are the problem; files that are simply in my regular Dropbox have no problem, even if they are the exact same age as files in folders. My desktop app is also not syncing when I upload files to Dropbox from my iPad, although I can see them in my Dropbox online.
Is there a way to fix this issue? Do I just need to uninstall the Dropbox app on my work desktop and reinstall it? It is a Dell computer using Windows 7.
My desktop app is also not syncing when I upload files to Dropbox from my iPad, although I can see them in my Dropbox online.
Is there a way to fix this issue? Do I just need to uninstall the Dropbox app on my work desktop and reinstall it? It is a Dell computer using Windows 7.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane,
Thanks for the fast and detailed reply! I really don't think it's Word that's the problem. I was able to open other Word files with the program just fine, even other Word files in Dropbox.
I also don't think incompatible characters are causing a problem. I used regular alphabetical characters for the names of all but one of the files that were supposedly "corrupted," and the one exception only had a 2 in it. I can also open the supposedly corrupted files fine with the Dropbox app on my home desktop, which I'm using now.
I'll try unlinking and linking the app again when I go into work again tomorrow. Thank you for the suggestion.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Unfortunately, I tried uninstalling and reinstalling Dropbox, and I'm still having the same problem. Files that I can open just fine on other devices and in fact download from the Dropbox website are corrupt if opened from the Dropbox app, according to Microsoft Word on this desktop. Files opened from other locations are not. At this point, I don't know what else to do.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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We have a Dropbox business account and are expereincing the same issue with just one computer. Files open from the Desktop but not the Dropbox folder. Everyone else on the team can open same Word file in the Dropbox folder. Word was unable to read this document. it may be corrupt..." error persists.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I am having the same issue.
Not sure if this helps but I have Dropbox set not to start at Startup, I want to start it when I am ready. I was getting this error until I went and asked Dropbox to start and now the files are opening?
Cheers.
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