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Subscription downgraded because there wasn't enough money in my account

Subscription downgraded because there wasn't enough money in my account

Admiral287
New member | Level 2
Go to solution

My subscription downgraded because there wasn't enough money in my account.

I would like to transfer the money manually because it is not clear when Dropbox will do the payment, and I also can't find my billing information in my account (probably because my account is downgraded)

 

Hopefully someone can help. I rather have contact wit dropbox directly but that seems impossible.

Thanks for your help!

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Admiral287, thanks for bringing this to our attention.

 

As the account has already downgraded, you'd need to upgrade your account manually from the site. Depending on your current location, you'll see the various options for payment on the purchasing page.

 

A manual invoice (where you pay directly by a bank transfer) is only available for Dropbox Business teams on annual subscriptions.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Jay
Dropbox Staff
Go to solution

Hi @Admiral287, thanks for bringing this to our attention.

 

As the account has already downgraded, you'd need to upgrade your account manually from the site. Depending on your current location, you'll see the various options for payment on the purchasing page.

 

A manual invoice (where you pay directly by a bank transfer) is only available for Dropbox Business teams on annual subscriptions.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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