How to reset the Vault pin?

DaliRamos · ‎03-19-2023

I have already reset my password and I’m login my account. But I don’t remember the VAULT PIN. And I don’t know how to reset that. Any idea please

Mark · ‎03-19-2023

You need to contact support to do that: https://help.dropbox.com/security/dropbox-vault

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Michael E

how can i unlock my dropbox vault?

i lost my vault password. i need a new vault password so i can unlock my vault. i see how to establish a new dropbox password but i don’t see how establish a new dropbox *vault* password. i’ve used the “reset your pin” feature, but doesn’t provide a way to reset the *vault* pin. thank you.

Megan

Hi @Michael E, I hope you're doing well!

Just to make sure we're on the same page here: have you tried following these steps, in order to reset your Vault pin?

Keep me posted, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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How to reset the Vault pin?

How to reset the Vault pin?

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