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I'm not receiving the verification email. What can I do?

I'm not receiving the verification email. What can I do?

Jamie C.8
New member | Level 1

I have tried many times to send a verification email, but I never receive it. I need to get my account verified so that I can enable file sharing.

1 Accepted Solution

Accepted Solutions

Re: Verification E-mail

Chris_J
Super User

It sounds like you need to submit a Support Ticket https://www.dropbox.com/support

Also you can follow up with Ticket via zendesk
http://dropbox.zendesk.com


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

832 Replies 832

Re: Verification E-mail

Chris_J
Super User

have you check your spam/junk folder?


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Verification E-mail

Jamie C.8
New member | Level 1

I have looked multiple times in my spam folder, but I have nothing from dropbox.

Re: Verification E-mail

Chris_J
Super User

It sounds like you need to submit a Support Ticket https://www.dropbox.com/support

Also you can follow up with Ticket via zendesk
http://dropbox.zendesk.com


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Not receive verification email

otofun o.
New member | Level 1

I tried to send verify my email by using 'verify email' button in settings, it showed that "Dropbox has sent a verification email to [personal information removed]. Check your inbox and click on the link in the email to verify your address. If you can't find it, check your spam folder or click the button to resend the email." but I haven't receive the email yet (I did find in both inbox and spam). Could you please help me on this error? Thanks.

Re: Not receive verification email

Christopher N.1
Dropboxer

Hi!

I'm afraid if you haven't received the verification email and it's not in your spam folder, you'll need to talk to your email service provider, just in case they have accidentally blocked emails from no-reply@dropbox.com.

Sorry about that!

Re: Verification E-mail

Hidromec L.
New member | Level 1

Hi! I have entered to: https://www.dropbox.com/support and we cannot submit a ticket. Can you tell me how can i submit a new ticket? thanks

Re: Verification E-mail

Chris_J
Super User

Hidromec L
what issue are you having with the support page? just follow the prompts and answer and pick the right topic. THis is quite helpful so that they can determine who would be best suited to answer your ticket.


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Verification E-mail

Hidromec L.
New member | Level 1

hi! I have followed all the prompt but at the end the instrucctions did not help me at all. after that I wrote my problem again but I did not receive a ticket number or something similar.
On the other hand, do you have an idea what could be my problem?, because I have check the spam or junk inbox but nothing is there, and I also have changed the email address many times without any result. COuld you help me? thanks!

Re: Verification E-mail

Chris_J
Super User

In one of my posts here,I I listed the link to zendesk..that is how you can find updates to the ticket. Your issue. I'm afraid, is a common one. So the only help on this is with the ticket. I'm don't work for Dropbox but just an volunteer so I don't have the tools needed to peer into this


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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