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usege reported incorrectly

usege reported incorrectly

lincsat
New member | Level 2
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Dropbox is reporting that I've used 42.71GB of space and requesting that I upgrade for more storage, I have everything synced to my PC and Windows reports that I've used only 1.48GB. How do I get Dropbox to report the correct amount of usage?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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You backups should be visible on this page, which will also give you the options to manage or delete backups.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Jay
Dropbox Staff
Go to solution

Hi @lincsat, thanks for bringing this to our attention.

 

Is it possible you have any shared folders or backups taking up quota on your account?

 

Can you check the breakdown of your quota according to this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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lincsat
New member | Level 2
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It's showing the majority as "Backup" but don't see any folders with backups

lincsat
New member | Level 2
Go to solution

I think I see what's happened, I installed dropbox on a new laptop and it decided to backup files on it's external SD Card even though I hadn't selected it. I have now deselected and deleted it and it seems to now be correctly reporting the data stored.

 

Thanks for your help

Jay
Dropbox Staff
Go to solution

You backups should be visible on this page, which will also give you the options to manage or delete backups.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    lincsat New member | Level 2
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