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Cannot Access Files Saved Locally or on App

Cannot Access Files Saved Locally or on App

Lyra1
Explorer | Level 3

After downloading the DropBox desktop app for Windows, I can no longer access any file located on my local harddrive. When I open an excel or word file I am getting a notification "Excel cannot open the file because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format on the file."

For PDF I am getting "There was an error opening this document. The file cannot be accessed by the system."

 

I unintalled the app, but I cannot access ANY file.  

 

3 Replies 3

Hannah
Dropbox Staff

Hey @Lyra1, thanks for bringing this to our attention.

 

Can you let us know where the files that are having this issue are located?

 

Are they inside your local Dropbox folder or in other locations on your hard drive?

 

Could you also send us a screenshot of how these files appear on your end?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Lyra1
Explorer | Level 3

Hi Hannah, 

It seems I was able to resolve the issue by uninstalling and reinstalling the desktop app. 

 

Thank you. 

Hannah
Dropbox Staff

I'm happy to hear that, @Lyra1!

 

If you come across any other issues, do let us know.

 

See you around the Community!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    Lyra1 Explorer | Level 3
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