View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
After downloading the DropBox desktop app for Windows, I can no longer access any file located on my local harddrive. When I open an excel or word file I am getting a notification "Excel cannot open the file because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format on the file."
For PDF I am getting "There was an error opening this document. The file cannot be accessed by the system."
I unintalled the app, but I cannot access ANY file.
Hey @Lyra1, thanks for bringing this to our attention.
Can you let us know where the files that are having this issue are located?
Are they inside your local Dropbox folder or in other locations on your hard drive?
Could you also send us a screenshot of how these files appear on your end?
Thanks in advance!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Hannah,
It seems I was able to resolve the issue by uninstalling and reinstalling the desktop app.
Thank you.
I'm happy to hear that, @Lyra1!
If you come across any other issues, do let us know.
See you around the Community!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!