cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We just wanted to say thank you! Check out our customer appreciation video here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error that something went wrong when opening my files on the Dropbox website

Error that something went wrong when opening my files on the Dropbox website

nseruame
New member | Level 2

I really don't know what category to select for this.

I am on a free account. I logged in and I can't open any folder or file. The storage is only about 50% full. I get this message:

Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.

No issues are reported on the Status Page and I tried some suggestions from the forums. I use Edge, with windows updates on. I tried clearing the cookies or incognito mode, nothing changed.

1 Reply 1

Nancy
Dropbox Staff

Welcome to our forum, @nseruame! Hope you’re well. 

 

Are you still seeing the same thing on your end? If yes, I’d like you to try a totally different browser as well, and let me know what you see there.

 

Feel free to send me a screenshot of the error, in case the issue persists.

 

Keep me posted for any updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?