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Error when trying to play a video I uploaded to Dropbox

Error when trying to play a video I uploaded to Dropbox

Frederic D.2
New member | Level 2

I had a service change my old movies i had taken with a to digital form (Memory Box). The from the memory stick they sent me I uploaded it to dropbox.  Apparently they are in MP4 format. When I try to play it I get the message "The media could not be loaded, either because the server or network failed or because the format is not supported."

What can I do to view these old movies?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff

Hey @Frederic D.2, thanks for your post.

 

Are you seeing this error when trying to play the video locally on your computer? Is that directly from the Dropbox folder?

 

What do you see when you preview the video on dropbox.com?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Hannah
Dropbox Staff

Hey @Frederic D.2, thanks for your post.

 

Are you seeing this error when trying to play the video locally on your computer? Is that directly from the Dropbox folder?

 

What do you see when you preview the video on dropbox.com?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Frederic D.2
New member | Level 2
Thanks for the reply. When I view it on Dropbox.com it works

Walter
Dropbox Staff

In that case, you can try another media player/program to view it locally on your devices or even installing a codec pack for your current media play @Frederic D.2 

 

I hope this helps a tad and sorry to jump in here. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    Frederic D.2 New member | Level 2
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