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SoundsEngaging's avatar
SoundsEngaging
Helpful | Level 6
5 months ago

Transcription error - is it possible to regenerate a transcript?

Hi team,

Replay transcription appears to have failed on a video we've uploaded - it's missed a chunk (20-30 seconds that I've spotted so far). No reason on our side for the failure that I can think of - indeed, it's the third version of this file that we've uploaded, and previous versions have correctly parsed the section; there's nothing funky it, no backing track or difficult-to-hear audio etc.

So, my question is: is it possible to force a regeneration of a transcription?

Thanks,

-- David

1 Reply

  • This is still happening for me - chunks of transcription for uploaded assets are getting missed out (and I can think of no reason why - it's pretty clean audio).

    Anybody else experiencing this? What's the best way to submit a bug report?