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Steverou's avatar
Steverou
New member | Level 2
3 months ago

.mp3 files are supported but something went wrong.

All my files were working fine, then all of the sudden they are inaccessible.  They are visible in the folders, but once the individual file is selected I get the .mp3 files are supported but something went wrong.  Earlier today all was working.

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Steverou - sorry to hear about this.

    If this persists after clearing your browser's cache and/or on another browser, could you send us a screenshot so that we can have a visual too?

    Thanks so much!

  • Whaley Radio's avatar
    Whaley Radio
    New member | Level 2
    3 months ago

    Ours are the same.  Can see the files but get an error when try to use.

  • Roman12's avatar
    Roman12
    New member | Level 2
    3 months ago

    I am getting the same error message! Everything was working fine today I logged in and got the same error message 

  • Roman12's avatar
    Roman12
    New member | Level 2
    3 months ago

    My app isn’t working ! Different browser isn’t working I can’t access any files stored 

  • KLonn's avatar
    KLonn
    Helpful | Level 5
    3 months ago

    Same issue here, File preview is not working across all my devices for all file types both in the app and on dropbox.com

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey everyone, thanks for alerting us to this!

    It seems that we're currently experiencing some issues with our platforms.

    You can keep an eye on our status page here for more info and updates.

    Once the issue is resolved, that page will be updated accordingly.

    Apologies for any inconvenience caused by this!

  • Steverou's avatar
    Steverou
    New member | Level 2
    3 months ago

    It resolved itself as quickly as it began.  Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    We're glad to hear it's sorted and thanks for keeping us in the loop too Steverou 

    Let us know if anything else comes up!

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