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mackenzieaaron's avatar
mackenzieaaron
New member | Level 2
3 months ago

".pdf files are supported but something went wrong" error when trying to open a file

I've just uploaded a small PDF to Dropbox this morning and now I'm getting this message when I click on the file.

I'm also getting 'Couldn't load. Something went wrong on our end' messages for every other file (jpeg) that is in my Dropbox, everything was working fine last night and today nothing is working. Any help!?

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2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey mackenzieaaron, sorry to hear that you're having this issue.

    We're experiencing some issues with our platforms right now and they're causing the errors you're getting.

    Make sure to check out our status page for any updates and additional info.

    Let me know if you have any questions.

  • Jake1234's avatar
    Jake1234
    New member | Level 2
    3 months ago

    Hi, Any idea on when this will be resolved, im getting the same issue

     

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