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Forum Discussion
A downloaded student video from Dropbox isn't playing on my machine
Question or Issue
I have students send me links to Dropbox videos here is the link.
[Removed as per Community Guidelines]
When I go to the link I get the Dropbox screen saying :" mp4 files are supported but something went wrong.
I can click on the download link supplies and it downloads but will not play in Potplayer. Error about " The file exists but does not seem to have any video."
The student claims the video works on her computer, that is an educational institution one and I cannot get access to it directly due to security.
So student has copied and sent me via Dropbox. Tried other peoples Dropbox but no luck in playing it.
Any advice gratefully received.
Cyril
Please try the link and any help you can be would be useful.
2 Replies
- Jay
Dropbox Community Moderator
Hi Cyril Wood, thanks for messaging the Community.
If the video isn't playing on any other device you attempted to download the file, and on different video players, then it would mean that the file isn't valid, or is corrupted in some way.
When you say you 'tried other people's Dropbox', what do you mean by that exactly?
Any other info or details would be helpful.
- Nancy
Hey Cyril Wood! Did you happen to see Jay’s previous post perhaps?
If you did, and you want us to look into this further, feel free to send us any updates you may have.
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