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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey espenkarlsen, thanks for posting on our forum and welcome aboard.

    Did you start receiving this error all of a sudden on your computer or was there any sort of update before this started happening? 

    Have you tried any other steps in the meantime, like reinstalling the app, and the error remains? 

    Finally, are you getting this error when copying/moving any file in your local Dropbox folder? 

    Let me know once you have more updates.

  • espenkarlsen's avatar
    espenkarlsen
    New member | Level 2
    11 months ago

    Hi! This happened all of a sudden and I noticed the preferences had changed to cloud only. I changed it back but today I was cloud only again? No updates lately. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I see, thanks for clarifying that! Did you also try reinstalling the Dropbox app and there’s still no option to make your files available offline?

  • espenkarlsen's avatar
    espenkarlsen
    New member | Level 2
    10 months ago

    I reinstalled the app but it seems Sync switch to online-only without my activation. I have to have References open, then nothing happens. Today the external drive where Dropbox is located disconnected without my knowledge. Now it's indexing 225,317 files..... I'm not  happy with what is going on! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Can you please right-click on the local Dropbox folder, as the next step, go to its Properties and send me a screenshot of the next window you’ll see?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi espenkarlsen, could you provide the screenshot my colleague requested showing the properties of the Dropbox folder on your machine?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the image, it looks like you have over 300,000 files in your Dropbox folder, which could be causing this issue. 

    Could you first try right clicking the Dropbox folder and choosing the option to make all files available offline?

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