One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Trish8
12 months agoExplorer | Level 3
Can no longer open files on phone
Abruptly I can no longer open files on my Android Dropbox ap. Have used it for years, have not made any changes. Linked to my Dropbox on laptop which is still working fine. Suddenly when I try to open a file it comes up -"Microsoft Office Integration would like access to the files and folders in your Dropbox". Has an Allow button. Push that and screen flips back to my folders and still cannot open. Get same message.
- Chris_J
Super User
Hello Trish8
Welcome to the Dropbox Community. Have you tried rebooting your phone?
Let us know please
- Trish8Explorer | Level 3
Rebooted - same message - same thing when hit allow
- Chris_J
Super User
Thanks for replying. What type of phone do you have? Apple or Android?
also take a look at this forum thread https://www.dropboxforum.com/t5/View-download-and-export/Excel-Files-not-opening-to-edit-in-Excel-from-Dropbox/td-p/698715
and see if there is anything you can decipher there
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!