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Janeen B.'s avatar
Janeen B.
New member | Level 2
2 months ago

Can't access the Dropbox website when using Chrome.

I can't access Dropbox.com from my Mac using Chrome. it is just a blank screen.  I've been told to use a different browser, but I prefer to use Chrome.  Any ideas?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    Janeen B. wrote:

    I've been told to use a different browser

    Have you tried this yet or not? What happens if you do? 

    Thats a simple way of diagnosing the issues. 

  • Janeen B.'s avatar
    Janeen B.
    New member | Level 2

    Yes it seems to work on other browsers.  I'm just trying to figure out why Chrome doesn't work.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Janeen B. thanks for posting here!

      It sounds like this is a browser specific issue, since it works with different browsers too.

      Here are a few things that you can try:

      -Update your browser if you haven't already. Making sure Chrome is up to date can prevent compatibility issues.

      -Clear the browser's cache and also restore to its default settings.

      Give it a go, and let me know more. Thanks!

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