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JordanMiller1029's avatar
JordanMiller1029
Explorer | Level 3
3 months ago

Can't open audio files on the Dropbox mobile app on iOS

I know there’s stuff going back a decade about how Dropbox needs third party apps to play audio files, but I’ve never had a problem until today. I’ve been using it for years on my iPhone to play MP3 and WAV files. It stopped working today and I can’t figure out why. I just get a message that says it can’t load the file. Any idea what may have changed?

iOS
Mobile
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1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey JordanMiller1029, thanks for joining our Community and sorry to see that you're having this issue.

    There's actually an issue with our platforms at the moment that's causing problems with previews of files.

    You can take a look at this page for more info and when the team has any updates, this page will be updated as well.

    Let me know if you have any questions.

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